Refund policy

RETURN AND REFUND POLICY

Because every Copy Cat Tees product is printed especially for each order, we do not accept returns or exchanges for change of mind, incorrect size selection, or colour preference. Please review the product description and size guide carefully before ordering.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 30 days of delivery at shopcopycattees@gmail.com.

Include:

• Your order number
• A description of the issue
• Clear photographs of the item
• Photographs of the packaging, when relevant

Once the issue has been reviewed and approved, we may provide a replacement or refund. Please do not mail an item back unless we provide return instructions.

ORDER CHANGES AND CANCELLATIONS

Orders enter production quickly. If you need to change or cancel an order, contact us immediately at shopcopycattees@gmail.com. We cannot guarantee changes or cancellations once production has started.

SIZING

We cannot replace or refund correctly produced items because the wrong size was ordered. Please compare the size guide with a shirt you already own before placing your order.

INCORRECT OR INCOMPLETE ADDRESSES

Customers are responsible for providing a complete and accurate shipping address. Orders returned or lost because of an incorrect address, incomplete address, or recipient refusal may not qualify for a refund or free replacement.

LOST ORDERS

If an order has not arrived within the expected delivery period, contact us with your order number. We will review the tracking information and available resolution options.

REFUNDS

Approved refunds are returned to the original payment method. Processing times vary depending on the bank or payment provider.

STATUTORY RIGHTS

Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable law.