FAQ

Frequently Asked Questions

Are Copy Cat Tees shirts made to order?

Yes. Our shirts are printed after your order is placed. We use Gelato and its network of professional production partners to produce and ship orders.

Where is my order produced?

The production location is selected based on your delivery address, product availability and production capacity. Whenever possible, production is routed close to the delivery destination, but an order may be produced in another region when necessary.

How long will my order take?

Because production and shipping depend on the product and destination, the most accurate estimated delivery dates and available shipping methods are shown at checkout before you pay. Delivery dates are estimates rather than guarantees.

Will I receive tracking?

When tracking is available, we will send a shipping confirmation email with the tracking information after your order leaves the production facility. Tracking can take a little time to begin updating.

Can one order arrive in more than one package?

Yes. Items may be produced at different facilities, so multi-item orders can occasionally arrive separately. When available, separate tracking details will be provided.

What size should I order?

Our tees use a comfortable unisex fit. Please compare the measurements in the product size guide with a shirt you already own before ordering. Because products are made to order, correctly produced items are not refundable solely because the wrong size was selected.

Can I change or cancel my order?

Orders enter production quickly. Email shopcopycattees@gmail.com as soon as possible if you need a change or cancellation. We will try to help, but changes cannot be guaranteed once production has started.

Do you accept returns?

Because each item is made to order, we do not accept returns or exchanges for change of mind, colour preference or an incorrect size selection. If an item arrives damaged, defective, misprinted or different from what you ordered, contact us within 30 days of delivery. See our Returns & Refunds Policy for full details.

What if my item arrives damaged or incorrect?

Email shopcopycattees@gmail.com within 30 days of delivery with your order number, a description of the problem and clear photos. We will review the issue and explain the available resolution.

Are duties or import taxes included?

International orders may be subject to duties, taxes or customs charges imposed by the destination country. If those charges are not collected at checkout, they are the customer’s responsibility.